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FAQs

Have questions about Accident Claims Lawyers or our services? Find the answers here.

If you can’t find what you're looking for, get in touch with our team.

Or Call Us (Open Now) 0151 703 1918

Q: Can I choose the physiotherapist?

A: It may be possible for the claimant to use their own physiotherapist, but this would depend on whether that physiotherapist is on the medical agencies panel or treatment providers. The reason for this is that the medical agency we use have agreed terms with the physiotherapists for us to pay their costs upon conclusion of the case. If the physiotherapist is not willing to agree to this, we cannot arrange treatment via them.

Q: Is the cost of physiotherapy covered by the ATE if the case was unsuccessful?

A: Rehabilitation is not covered under the ATE. In cases where liability is admitted, we expect to recover the full cost from the TP insurers (albeit this cannot be guaranteed). Where the full cost of rehab is not recovered from the defendant, we will pay the outstanding rehab from the injury compensation received by the claimant. If liability is disputed, or if there is any reason to believe that the cost of rehab will not be recovered, we will inform the claimant at that point to determine whether they wish to continue with treatment or not.

Q: Plantec are dealing with my claim already

A: Plantec deal with only vehicle damage and/or hire, they do not deal with PI claims which is why (work source) has put you through to us for us to deal with the PI side of your claim.

Q: Can I pursue a claim with Accident Claims Lawyers if I have a claim ongoing for the same accident with another firm?

A: You cannot have multiple claims for the same accident ongoing, we can complete your vet and submit it to the validation team today however before they can begin work on your case they would require proof of cancellation with the other firm.

Q: My insurers have advised they will take no fees from my compensation if I claim through them, why should I go with you if you charge 25%?

A: Only Law Firms can make personal injury claims so if the claimant proceeds via their insurer, it simply means that their insurer will pass the claimant’s details to a law firm of their choosing. We would operate in the same way as the law firm recommended by the insurer except to say that we are completely independent. Some insurers will either be owned or underwritten by other insurers which may impact on the way the claim is dealt with. We however have no ties to any insurer, so our advice is given with only the claimant’s best interests at heart

Q: Why should I use ACL and not a firm based in my local area?

A: Many people expect their local firm to have a better idea of their own circumstances, but the reality is that a majority of Law Firms (local or otherwise) operate in the same way (via letter, email, and phone) so there should be no difference between using Accident Claims Lawyers or a local firm, save to say that Accident Claims Lawyers are specialists in Personal Injury Claims.

Q: Who are Accident Claims Lawyers regulated by?

A: The Solicitors Regulation Authority (SRA).

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I found everyone I spoke to at ACL to be really nice and so supportive during what was a really difficult time for me and my family. They arranged for me to see the right doctors and private rehabilitation was arranged.
Each time I had a query, it was always answered quickly and clearly. I felt that Jon had a clear understanding of my injuries and he was always very informative when giving his advice. I would recommend ACL to anyone who requires assistance following a serious accident.

Ms H, West Sussex

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The service was tremendous always kept me in the loop. Really happy with ACL and would return in future if I ever required their services.

Miss Mc, Coventry

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I could not fault the service I was given, I am 100 % happy with everything. I was kept updated throughout my case and I would definitely recommend ACL.

Mr W, Wednesbury

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First class service from the outset. Was comfortable with my Solicitor and the level of experience he has, kept me informed throughout and answered queries quickly.

Very professional and nice people to deal with, extremely happy with the outcome of my claim.

Mr B, Barrow-Upon-Humber

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Literally faultless. I was informed every step of the way and my solicitor created a good rapport with me. I always felt comfortable talking to her and never any awkward silences. Excellent service

Mr J, Stockport

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