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FAQs

Have questions about Accident Claims Lawyers or our services? Find the answers here.

If you can’t find what you're looking for, get in touch with our team.

Or Call Us (Open Now) 0151 703 1918

Q: Can Accident Claims Lawyers claim for vehicle damage?

A: Yes, we can look to include this within the claim

Q: If my claim is unsuccessful who will pay for the hire vehicle you will be arranging for me?

A: We don’t arrange hire ourselves, but your details may be passed to a Hire Provider if you advise us that you require a hire vehicle. The Hire Provider will assess your claim and will usually arrange hire only were it appears likely that your claim will be successful. However, success can never be guaranteed and if any part of the hire invoice is unrecoverable, for any reason, you will be liable for the outstanding costs. If you have any concerns regarding this, feel free to discuss with us and/or the Hire Provider.

Q: Are there any other fees added or will it just be the 25% and the ATE policy?

A: Our legal fees are capped at 25% of the compensation awarded and the only other legal fee to be deducted from the compensation is the Legal Expense Insurance.

Q: What does the no win no fee agreement mean?

A: If for whatever reason you are unable to win compensation for your claim, you will not pay anything. If your claim is successful then we will take a percentage to cover our fee and the ATE policy - this will all be confirmed with you before we move ahead with your claim.

It also means that you are covered if the case goes to court and covered from the other side’s costs as long as you listen to our advice and do not mislead us in any way

Q: Can I discuss a lower fee than 25% with someone?

A: Our fee is capped at 25% and is non-negotiable, you can discuss this further with your file handler once you have been assigned one if you like however, the likelihood is that there will be no change to the fee. At this stage all we can advise is that we will take a maximum of 25% for our fees, we cannot progress your claim further if you are not happy to agree to the 25%. (If the case is SI then please flag to management first as there are at times exceptions to this)

Q: What is ATE and why do I need it?

A: ATE policy is in place if you don’t have your own Legal Expense cover. The ATE assures the no win no fee agreement, we need to put a policy in place as if your case were to be unsuccessful for any reason, you could potentially be responsible for the defendant’s costs. It would be irresponsible for us as your solicitors to allow you to take this risk.

Q: Why do I need an ATE policy in place when it’s a no win no fee agreement?

A: The no win no fee agreement applies to the 25% that Accident Claims Lawyers deducts from the compensation if the claimant is successful, if the case was unsuccessful the TP will have the right to charge the claimant for any fees they have incurred during the claims process, the claimant would also be liable to pay for any court fees or medical reports. The ATE covers this if they were unsuccessful and also acts as a no win no fee agreement.

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I found everyone I spoke to at ACL to be really nice and so supportive during what was a really difficult time for me and my family. They arranged for me to see the right doctors and private rehabilitation was arranged.
Each time I had a query, it was always answered quickly and clearly. I felt that Jon had a clear understanding of my injuries and he was always very informative when giving his advice. I would recommend ACL to anyone who requires assistance following a serious accident.

Ms H, West Sussex

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The service was tremendous always kept me in the loop. Really happy with ACL and would return in future if I ever required their services.

Miss Mc, Coventry

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I could not fault the service I was given, I am 100 % happy with everything. I was kept updated throughout my case and I would definitely recommend ACL.

Mr W, Wednesbury

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First class service from the outset. Was comfortable with my Solicitor and the level of experience he has, kept me informed throughout and answered queries quickly.

Very professional and nice people to deal with, extremely happy with the outcome of my claim.

Mr B, Barrow-Upon-Humber

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Literally faultless. I was informed every step of the way and my solicitor created a good rapport with me. I always felt comfortable talking to her and never any awkward silences. Excellent service

Mr J, Stockport

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0151 703 1918

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