About the Company

Accident Claims Lawyers is an international law firm providing clients legal support when they have been injured in an accident that was not their fault, helping them get back on track physically, mentally and financially.

As a progressive firm within the legal industry we offer exciting reform proof opportunities! We are currently looking for a New Claims Assistant as part of our continued commitment to expand to join our team.

The core hours of work are between 10am – 7pm Monday to Friday, predominantly working from home!

Main Responsibilities of the role

 To take inbound calls from new clients, creating a new claim file by thoroughly and efficiently recording critical MI and delivering high standards of client care.

Key tasks include, although are not limited to:

  • Manage inbound calls from new clients in timely customer focused manner, delivering the highest levels of customer service and client care.
  • Enter new client information into the system.
  • Update client information that already exists in the system as and when required.
  • Follow communication scripts to ensure successful completion of calls, responding to any enquiries from the caller in a timely and customer focused manner.
  • Identify and escalate any calls which don’t follow the agreed script where necessary to the Operations Manager.
  • Meet the agreed team service level agreements for telephone handling, quality and client care.
  • Conduct yourself in accordance with detailed procedures and quality standards contained in the Employee Handbook.
  • Any other duties pertaining to the job as requested by the Operations Manager or Head of HR.

 Skills and Experience required

  • Proven skills to an excellent standard in customer service with the ability to demonstrate a pleasant but assertive manner
  • Previous experience working within a telephone based role or call centre environment
  • Experience in administrative work

Benefits

As well as a competitive salary for this role, we also offer competitive benefits at Accident Claims Lawyers. They include.

A blended working environment, allowing a combination of home working and time to be spent in our offices. Providing the best of both worlds – whether that is saving time and money on a daily commute and improving employee work life balance, or allowing